1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details, government-issued identification, payment details, and booking preferences.

• Stay Information: Dates of stay, guest count, and special requests.

• Communication Records: Emails, text messages, or calls exchanged with our team.

• Website & Technical Information: IP address, browser type, and website usage data when using our site.

• Security Information: CCTV footage from exterior security cameras, used exclusively for safety and property protection.
   

2. How We Use Your Information

We use guest information to:

• Confirm and manage reservations.

• Process payments and security deposits.

• Provide tailored guest services and experiences.

• Ensure the safety and security of guests and the property.

• Comply with legal, regulatory, or municipal requirements.

• Improve our services and communications.

We will never sell or share guest information with unrelated third parties.
 

3. Information Sharing

Your personal information may be shared only with:

• Trusted Service Providers: Housekeeping, maintenance, or concierge partners who support your stay.

• Legal Authorities: If required by law, regulation, or legal process.

• Payment Processors: To securely handle financial transactions.

All partners and vendors are required to maintain confidentiality and data protection standards equal to ours.
 

4. Data Security

We take appropriate technical, administrative, and physical measures to protect personal data from unauthorized access, loss, or misuse. These include:

• Secure payment processing through encrypted systems.

• Limited access to guest data by authorized personnel only.

• Secure storage of identification documents when required
   

5. Data Retention

• Reservation and billing records are retained for accounting and legal compliance purposes.

• Guest contact details may be retained to share future offers, unless you opt out.

• CCTV footage is automatically deleted after 30 days, unless required for security or legal investigation.
   

6. Guest Rights

Guests have the right to:

• Request a copy of their personal information on file.

• Correct or update inaccurate details.

• Request deletion of personal information, subject to legal retention requirements.

• Withdraw consent for marketing communications at any time.

Requests may be submitted via email at info@thetudoronhomewood.com
 

7. International Guests

As we welcome international travelers, personal data may be processed or stored in accordance with Canadian privacy laws. By booking with us, you consent to this processing.
 

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in regulations or our services. The most current version will always be available upon request or via our website.
 

9. Contact Us

For any questions, concerns, or requests related to privacy, please contact us at:

The Tudor on Homewood

Email: info@thetudoronhomewood.com